At Bungalow Rose®, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect personal information. By using our website or purchasing our products, you agree to the terms of this Policy.
Information We Collect
We collect both personal and non-personal data from site visitors. Personal information includes anything that can identify you specifically, like your name, address, email and payment details. Non-personal data includes information like website pages visited or items viewed.
Categories of personal information we collect can include:
- Contact details like name, shipping/billing address, email, and phone number
- Payment information like credit card number, security code and billing address
- Order details like items purchased, date ordered and delivery address
- Communications like questions, reviews, survey responses or feedback
- Account registration details like username, password and preferences
- Social media account details if interacting with our profiles or sharing content
Non-personal information we collect can include:
- Pages visited on the website and time spent on each page
- Product categories viewed or searched for
- Referring site details via analytics tracking cookies
- Device type and operating system
- IP address and general location
- Interactions with email messages and ads
How We Use Your Information
The information we collect allows us to improve your experience and serve you better.
We may use personal information for purposes like:
- Processing orders and managing your account
- Communicating about orders, products, services and promotions
- Customizing your shopping experience and recommending relevant items
- Handling returns, complaints, warranty claims or order issues
- Understanding customer needs and preferences to improve our store
- Managing giveaways, surveys or other site features
We may use non-personal information for purposes like:
- Analyzing site traffic patterns and source demographics
- Identifying popular merchandise and trends
- Adapting our marketing efforts to user behaviors
- Improving site design, product mix and shopping experience
- Personalizing site content and targeted advertising
- Detecting and safeguarding against fraudulent transactions
- Debugging and repairing site errors and issues
When We Disclose Your Information
We respect your privacy and do not share your personal details except in limited circumstances.
Situations where we may disclose your information include:
- To our trusted third party vendors who help process orders, deliver packages, provide customer service, manage credit card payments, or perform other essential activities on our behalf. We only share information required for them to perform these services and require they maintain data privacy and security.
- To comply with legal requirements like court orders, subpoenas or other government agency requests if we believe in good faith that disclosure is legally required or otherwise protects our rights and property.
- With your permission such as to social media sites you connect with through our store or expressly authorize data sharing with through written or verbal consent.
- In case of a sale or bankruptcy where customer data may be transferred as a business asset, but with appropriate confidentiality restrictions.
We do not sell or rent personal information to third parties for marketing purposes. We only share data with trusted parties integral to processing your transactions or operating our business.
Our Commitment to Data Security
We utilize a range of security technologies and policies to protect data from unauthorized access or disclosure. For example:
- SSL encryption of sensitive customer information like payment data
- Required authentication credentials for access to customer data
- Restricting access to personal data on a need-to-know basis
- Secure storage of sensitive payment data via tokenization
- Regular review of security practices against industry best practices
However, no security measures can be 100% impenetrable. We cannot guarantee elimination of all risks. You use our site and share data at your own discretion.
Your Choices and Rights
Marketing Emails: You may opt out of receiving promotional communications at any time via the unsubscribe link in each email. We respect your choice if you do not wish to receive marketing messages.
Online Tracking: We use cookies and similar technologies to analyze site usage and activity. If you wish to opt out of tracking, you can enable Do Not Track settings on your browser. This will prevent our systems from recognizing you when you return to the site.
Accessing, Updating or Deleting Data: You may access, amend, or request deletion of personal data in our possession at any time by contacting us at the email or address in the Contact section. We will respond consistent with applicable law.
Third Party Services: If you connect with social media services or other third party features through our store, you may adjust data sharing preferences through that platform or as specified in their privacy policies.
California Residents: Under CCPA you have the right to request details on the categories of data we collect, sources of that data, parties your data is shared with, and more. You also have rights to request deletion of data we have collected directly from you.
International Customers
Our site and services are hosted in and operated from the United States. If you choose to use the site or purchase products from the U.S. or internationally, your personal information may be transferred across international borders and governed by U.S. law, this Policy, and our processing agreements. At all times, we safeguard personal data as described in this Policy when transferring data internationally.
Children’s Privacy
Our store does not knowingly collect or store any personal data from children under age 18. If you believe we may have personal data from a person under 18, please contact us immediately so we may take appropriate action.
Changes to this Policy
We may periodically update this Policy as needed to comply with relevant regulations or evolving business practices. If we publish material changes, we will notify you through the email provided to us or through conspicuous notice on our site.
Contact Us
Please contact us with any questions or concerns regarding this Privacy Policy.
Bungalow Rose®
3992 Bungalow Road
SENECA CASTLE, NY
Email: [email protected]
Effective Date: January 1, 2023
COOKIES & TRACKING POLICY
Cookies and similar technologies are small files downloaded to your device while browsing our site, which can track and save data about your usage patterns. We use these technologies to understand customer needs and improve the shopping experience.
Types of cookies and trackers we utilize include:
- Strictly Necessary Cookies – Essential for core site functionality like shopping carts, account authentication, etc. These are enabled by default and cannot be disabled.
- Preference Cookies – Allow you to customize language, currency, and other features. You can disable these in your browser settings but it may affect your experience.
- Statistics Cookies – Help us understand how customers interact with our site. This includes third party analytics services. While optional, we rely on this data to make improvements.
- Marketing Cookies – Used by advertising partners to deliver relevant promotions more tailored to your interests based on your browsing history. These are always optional.
Specific services and cookies we use include:
- Google Analytics: Tracks pages visited, products purchased, and collects other aggregated user data to identify popular content and diagnose site issues.
- Facebook Pixel: Allows us to measure and optimize ad performance for campaigns we run through Facebook platforms.
- AddThis: Helps users easily share content with friends through various social networks and email platforms.Can track general user sharing behavior.
You may disable cookies through your device or browser settings, but it may affect your ability to easily use this site. The specific cookies serving each function, duration they persist, and options for controlling them vary across the services listed above. Refer to the privacy policy of each vendor for specific details.
We respect your preferences and aim to minimize invasive tracking. Our goal is to only collect the data required to deliver and improve your customer experience. Please contact us if you have additional questions around our approach to cookies and tracking.
